Is it okay to use every day?
Yes. Most people use it once a day, usually before bed. It shuts off automatically every 30 minutes. If you have any existing condition or you’re pregnant, ask your doctor before using heat or traction devices — that’s true of every product like this.
How hot does it actually get?
Up to 112°F on the top level, which is warm-bath warm, not hot-tub hot. Two lower levels if you like it gentler.
I’m a side sleeper. Does it still work?
You use it lying on your back for 15 minutes — it isn’t something you sleep on all night. Then you go back to sleeping however you sleep.
Can I use it sitting up at my desk?
The pillow works best lying down. That’s what the heated neck wrap in the Complete Reset Kit is for — it’s the desk version.
How do I charge it?
USB-C, cable included. About 90 minutes from empty to full, and a full charge covers four 30-minute sessions.
What if it isn’t for me?
Email us any time within 60 nights. We send a prepaid label, you send it back, you get a full refund. No restocking fee.
How fast does it ship?
Every order ships within 3 business days and arrives in 6–10 days. You get a tracking link by email the moment it ships.
What’s in the Complete Reset Kit?
The Neck Reset device, the heated neck wrap for daytime, the travel bag, and the USB-C cable.
Does the heat work while charging?
Yes, but it’s most convenient charged — the cable runs to a wall, not your bed.
Is the cover washable?
The fabric cover zips off and machine-washes cold. The foam base and electronics don’t get wet.
How loud is the vibration?
Quieter than a phone on a nightstand. Someone next to you in bed won’t notice.
I ordered the wrong kit.
Email us within 2 hours of ordering and we’ll swap it before it ships. After that, you can return the item under the 60-night trial and reorder.